Return & Exchange Policy

We do not accept any returns or exchanges unless the item is defective, damaged, or you received the wrong item. In such cases, please contact us within 7 days of receiving your item so that we can resolve the issue promptly.

To report a defective, damaged, or incorrect item, please reach out to us at hi@newbornleaders.com. We’ll provide instructions on how to proceed, including where to send your item if a return is required.

 

Return & Cancellation Policy

Orders may be canceled within 1 hour of purchase. After that, orders enter processing and cannot be canceled.

All sales are final. We do not accept returns or exchanges unless the item arrives damaged, defective, or we made an error with your order. If this occurs, please contact us within 7 days of delivery with your order number and photos of the issue.

Shipping Policy

Orders are processed and shipped as soon as possible. Processing and shipping times may vary depending on product availability, order volume, and whether an item is part of a limited release or pre-order.

Estimated shipping timelines, when applicable, will be listed on the product page. Once your order ships, you will receive a tracking number via email.

New Born Leaders is not responsible for shipping delays caused by the carrier, weather, or other circumstances beyond our control.

Damages and Issues
Please inspect your order upon arrival. If you find that the item is defective, damaged, or incorrect, contact us immediately so that we can evaluate the issue and make it right.

Non-Returnable Items
We do not accept returns or exchanges on any other items, including sale items, gift cards, perishable goods (e.g., food, flowers, plants), custom products (e.g., special orders or personalized items), personal care goods (e.g., beauty products), hazardous materials, flammable liquids, or gases.

European Union 14-Day Cooling-Off Period
If your order is being shipped to the European Union, you may have the right to cancel or return your order within 14 days, regardless of reason. In such cases, the item must be in its original condition, unworn or unused, with tags, and in its original packaging, along with a receipt or proof of purchase.

Refunds
If your return for a defective, damaged, or incorrect item is approved, we’ll notify you and process a refund to your original payment method within 10 business days. Please remember that your bank or credit card provider may take additional time to process and post the refund. If more than 15 business days have passed since approval, please contact us at hi@newbornleaders.com.

For any questions about this policy, reach out to us at hi@newbornleaders.com.